REGARDING PURCHASE

Where can I find a retailer or optician near me?

Use our “Dealer Locator” feature to find the nearest Wiley X retailer or optician. Here, you can search using a map or a list and find contact information and directions to the location of your choice.

Have all Wiley X sunglasses been tested?

All Wiley X eyewear and goggles have been tested and certified to meet or exceed either ISO 12312-1, ISO 16321-1, or the EN 166 safety standard. In addition, all Wiley X eyewear and goggles are also tested in accordance with the American safety standard ANSI Z87.1.

ANSI Z87.1 is the American standard for safety and impact resistance requirements for eyewear. EN 166 is the corresponding European standard.

If you’d like to learn more about our testing and safety standards, you can find additional information in our Tech section.

It says Z87-2 on my frame. Is that the SKU number?

No. Z87-2 refers to the American safety standard ANSI Z87.1 and is not the product’s SKU number. You can find the SKU number on the product page for the model in question:

  • On a computer: Go to the product page and find the SKU number in the product information on the right side of the page.
  • On a smartphone: Go to the product page and find the SKU number in the product information below the product image.

What size fits me?

On each product page, you'll find the frame measurements as well as a “Size Guide” to help you find the right size and fit for that specific model.

Can Wiley X lenses get scratched?

Like all other eyeglass lenses, Wiley X lenses can become scratched.

All Wiley X lenses are made from Selenite™ polycarbonate, a material that combines high strength, impact resistance, and optical clarity. The material is designed to withstand the rigorous ballistic and safety tests that our products undergo.

To increase the lenses’ durability, all Wiley X lenses are treated with a T-Shell™ scratch-resistant coating, which provides extra protection against everyday wear and tear. Although this treatment reduces the risk of scratches, scratches may still occur during normal use.

To keep your eyewear in the best possible condition, we recommend that you follow our product care instructions.

Can I pay for my order using PayPal?

Yes, PayPal is available as a payment method alongside our other payment options.

The current payment options are displayed at checkout.

I’ve found a model on the US website, but it’s not on the Danish site – where can I order it?

The product range varies between the US and Europe. You can only order products that are available on our European online shops:

If a model is not listed on these pages, it is unfortunately not available through Wiley X Europe.

Can I order new nose pads?

For selected Wiley X models, it is possible to order new nose pads or nose pieces.

This applies, amongst others, to the following models:

  • WX DETECTION
  • WX ROGUE
  • SABER ADVANCED

Which models can be used for Airsoft / Hardball?

All Wiley X eyewear has been tested to meet or exceed relevant safety standards, including EN 166, ISO 12312-1 and ISO 16321-1, and is therefore suitable for Airsoft and Hardball.

Many players prefer models from our Changeable Series, which allow you to change the lenses according to light conditions and your needs.

You can view our most popular models for Airsoft and Hardball here.

How do I know which model my glasses are?

The model name is usually found on the inside of the temple. If you can’t find it, please send photos of your glasses to kundeservice@wileyx.eu, and we’ll be happy to help you identify the model.

I’d like to order a specific item, but the system won’t let me complete the order. What should I do?

If you have found the product on WileyX.com, you are probably on our US online shop. Products on the US website cannot be ordered for delivery to Europe, the Middle East or Africa.

If you live in Europe, the Middle East or Africa, please use the online shop that serves your region:

If you continue to experience problems completing your order, please feel free to contact our customer service team, and we’ll be happy to help you.

Prescription Lenses

Are Wiley X glasses available with prescription lenses?

Yes, most Wiley X glasses can be fitted with prescription lenses. The options vary from model to model and may include both direct prescription lenses and prescription inserts.

Find your nearest Wiley X optician via our ‘Dealer Locator’ page to get advice on the solution that suits you best.

Can I return my prescription order?

Prescription glasses are made to individual specifications and therefore, as a general rule, cannot be returned or exchanged.

If your product is faulty or there is an error with your delivery, please contact our customer service team so that we can help find a solution.

You can read more about our warranty terms and complaints procedure under ‘Returns & Complaints’ in the customer service section.

Can I order prescription lenses without buying frames?

We do not sell prescription lenses separately without the purchase of a Wiley X frame. In order to maintain our high quality and safety standards, as well as our shatterproof guarantee, prescription lenses are only supplied and fitted in conjunction with a Wiley X frame.

Prescription lenses must be fitted by Wiley X or an authorised partner in accordance with our guidelines.

If you have any questions about prescription lenses or would like advice on the right solution, please feel free to contact an authorised Wiley X optician via our ‘Dealer Locator’ feature.

Are the tints of the tinted lenses the same as in the original styles?

We strive to achieve the same glass colour as in the original models. However, as toughened glass is tinted individually for each order, slight variations in colour may occur.

DELIVERY & RETURN

Which courier will deliver my order?

All parcels are sent via UPS, except for deliveries within Denmark, which are handled by GLS.

Can I track my order?

As soon as your order has been dispatched from our warehouse, you will receive an email with a tracking number so that you can track your parcel right through to delivery.

Please note that it may take up to 12 hours from the time you receive the tracking number for the details to appear in the courier’s system.

If your delivery exceeds the expected delivery time, please feel free to contact our customer service team. We’ll be happy to help you check the status of your shipment.

You can contact us at warehouse@wileyx.eu.

What is my tracking number?

Using your tracking number, you can track your parcel and view its current status. You’ll find the number on your receipt or in your order confirmation.

Can you ship to my country?

When you add an item to your basket, you can always enter your address and the system will then tell you whether we can deliver to your country. We deliver to a great many countries in Europe. You’ll find a list of the countries we deliver to, along with the delivery times for each one, on the Delivery page. Look under the question ‘What are your delivery times?’.

If you have any questions about delivery to a specific country, please feel free to email us at warehouse@wileyx.eu.

I’d like to place an order and have it delivered to another country. How do I do that?

Unfortunately, this is not possible. Orders can only be delivered to the country for which the selected online shop is intended.

If you would like your order delivered to another country, please place your order via the relevant local online shop:

• wileyx.dk – Denmark
• wileyx.de – Germany
• wileyx.eu – Other EU-countries
• wileyx.se – Sweden
• wileyx.no – Norway
• wileyx.fi – Finland

How do I return my item?

You can find information on how to return an item in our terms and conditions. Please note that the procedure may vary depending on whether the return is made under the right of withdrawal or is a complaint regarding a faulty product.

You can find our terms and conditions under Returns & Complaints.

Where can I find information about returns and the right to make a complaint?

You can find information on how to return an item in our terms and conditions. Please note that the procedure may vary depending on whether the return is made under the right of withdrawal or is a complaint regarding a faulty product.

You can find our terms and conditions under Returns & Complaints.

Could you send me a return label? / Is returns free of charge?

Unfortunately we do not offer free returns and are therefore unable to send you a return label.

I’ve returned an item – when will I get my money back?

Once we have received and processed your return, we will process your refund as soon as possible.

Please allow up to 5 working days from the date we receive your returned item for the refund to appear in your account.

The exact processing time may vary depending on your payment provider.

I haven’t received an order confirmation. What should I do?

Start by checking your spam or junk mail folder, as the order confirmation may sometimes end up there.

If you still can’t find it, please feel free to contact our customer service team at warehouse@wileyx.eu.

Please provide your name and any order details you have, and we’ll help you locate your order.

When can I expect my parcel to be delivered?

We strive to dispatch all orders as quickly as possible, typically within 24 hours of the order being received in our system.*Once your order has been dispatched, it will be delivered by UPS. In Denmark, we use GLS as our delivery partner. Delivery times depend on the destination and are approximate:

  • 1–3 working days: Denmark, Finland, the Netherlands, Croatia, Luxembourg, Malta, Sweden, Turkey and Germany.
  • 3–4 working days: Belgium, Cyprus, Estonia, France, Iceland, Italy, Lebanon, Poland, the United Kingdom, the Czech Republic, Hungary, Vatican City and Austria.
  • 4–5 working days: Albania, Bosnia and Herzegovina, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Moldova, Monaco, Montenegro, Northern Ireland, Norway, Portugal, Romania, Serbia, Slovenia and Spain.
  • 5–6 working days: Bulgaria, Greece and Slovakia.
  • 7–8 working days: Andorra, the Faroe Islands, Greenland, San Marino and Kazakhstan.

If your country is not listed, please feel free to contact our customer service team and we will help you with the expected delivery time.

Please note that the delivery times stated are approximate and based on information from our delivery partners. Delays may occur during busy periods or due to circumstances beyond our control.

*Orders are processed during our normal opening hours. Orders placed at weekends and on public holidays will therefore be processed on the next working day.

Do I need to sign for my parcel on delivery?

Yes, a signature is generally required upon delivery.

If you are unable to receive the parcel yourself, another person at the delivery address may sign for you. Depending on the chosen courier, it may also be possible to authorise delivery without a signature. Please contact the courier to find out what options are available for your parcel.

If the parcel cannot be delivered, the courier will usually make several further delivery attempts or inform you of alternative delivery options. If delivery is unsuccessful, the parcel will be returned to our warehouse.

ECONOMY

Will I be charged a fee when I pay with a credit card?

There are no additional charges for paying by credit card in our online shop. Any payment charges are covered by Wiley X, so you only pay the amount shown on your order.

Is the order confirmation from the online shop the same as an invoice?

No. The order confirmation simply confirms that we have received your order.

The invoice is issued separately and sent with your order or when your goods are dispatched.

Do I have to pay customs duty on my goods?

If your order is delivered to a country within the EU, you will not be required to pay any customs duties or import charges, as these are already included in the price.

For deliveries to countries outside the EU, customs duties, VAT or other import charges may be levied in accordance with the local regulations of the recipient country. Any such costs are to be borne by the recipient.